Responsible Gambling

Play for entertainment

Gambling should be entertainment, never a replacement for income. A win is never guaranteed. Do not use rent money or funds needed for everyday essentials.

Choose to play for yourself, understand the rules of each game and review how much you spend. Do not try to recover losses by betting more. Setting boundaries before a session helps keep play in proportion with the rest of your life.

Set a deposit limit

You can ask us in writing to place a deposit limit on your account, set for a day, a week or a month. When choosing the amount, consider how often you play, how long your sessions usually last and the loss you are prepared to accept. Select a limit that reflects those decisions.

Take a break

At any time you can ask our support team for a break of up to six weeks. During that period we restrict access to your account and to opening new accounts.

Our trained staff watch for signs of problem gambling and underage play and take appropriate action when concerns are identified. You may also ask in writing to be removed from our email list.

Self-exclusion

You can request self-exclusion if you need to stop gambling. Shortly after we receive your request, we block access to your account. You can also ask us to close your account completely.

Counselling can have a positive effect when gambling is becoming difficult to control. If play is affecting your work, relationships, interests, finances or wellbeing, seek professional counselling rather than trying to manage the situation alone.

Protecting minors

You must be 25 or older to play with us, or meet a higher minimum age where local law requires it. Our games are not intended for children or young people, and we act when we detect attempts at underage play.

Parents and carers should keep login details and passwords away from children. Do not leave a device unattended while an account is open. Child-protection software can help block access to gambling services, although no software replaces active supervision. Talk to children about the risks of underage gambling and keep track of how much time they spend online.

If you believe an underage person has opened an account, tell our support team as soon as possible so we can investigate and block access where appropriate.

Recognising a problem

Consider whether gambling is being used to avoid everyday difficulties, causing you to miss work, taking you away from family or hobbies, or leading you to hide the time or money involved. Feeling compelled to return immediately after a loss is another reason to stop and seek help.

Independent help is available from Gamblers Anonymous, Gambling Therapy and the Global Gambling Guidance Group. Our support team can help with account limits, breaks, self-exclusion and closure requests. Contact details are available on our Contact Us page.